We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges and refunds
If you recive damaged or wrong Items
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Please, send us email gt.cosmetics24@gmail.com with Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts.
If your return is accepted, we’ll send you instructions on how and where to send your package.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
Items must be in new and unworn condition. Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
Missing Items
Please, send us email gt.cosmetics24@gmail.com with Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts.
If any of your items is missing, please contact our customer service within 7 days after receiving your package.
Once your request for the missing item is accepted, we will immediately send the correct item to your address.
Refunds